Refund and Returns Policy

At the CurtMart, we are committed to providing our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your satisfaction. Please read the following policy carefully:

Returns

Defective or Damaged Products: If you receive a product that is defective or damaged during shipping, please contact our customer support team at info@curtmart.com within 2 days of receiving your order. We will provide instructions on how to return the damaged item.

Incorrect Items: In the rare event that you receive an incorrect item, please contact us within 2 days of receiving your order, and we will arrange for the correct item to be shipped to you. You may be required to return the incorrect item, but we will cover any associated return shipping costs.

Unopened and Unused Products: If you change your mind about a purchase and the product is unopened and unused, you cannot return it after receiving your order.

Refunds

Shipping Failures: If we fail to ship your order within the specified time-frame, you are eligible for a full refund. We understand that timely delivery is essential, and we will do our best to rectify any shipping delays.

Defective or Damaged Products: If your returned item is confirmed to be defective or damaged, we will issue a full refund, including the original shipping cost, or we can reship a replacement item at no additional cost to you.

Incorrect Items: If you receive an incorrect item, we will refund the full purchase price, including the original shipping cost, or we can reship the correct item to you at no additional cost.

No Need to Return

In some cases, we may allow you to keep the incorrect or damaged item, or we may not require the return of certain products due to practicality or other reasons. In such cases, we will still process your refund or reship the correct item as applicable.

Contact Us

To initiate a return, request a refund, or report a shipping issue, please contact our customer support team at info@curtmart.com. Please include your order number and a detailed description of the issue in your email.

Please note that our return and refund policy may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for shopping with CurtMart. We value your satisfaction and strive to provide excellent customer service.